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12-Month Warranty Policy
Thank you for choosing RAD Recovery Boots! We are committed to providing you with high-quality products that enhance your recovery experience. To ensure your confidence in our product and to demonstrate our commitment to your satisfaction, we are pleased to offer a 12-Month Warranty for RAD Recovery Boots.
Warranty Coverage
1. Coverage Period:
This warranty covers RAD Recovery Boots purchased from authorised RAD Recovery retailers for a period of 12 months from the date of purchase, as indicated on your purchase receipt or invoice.
2. What Is Covered:
-Manufacturing Defects: We warrant that RAD Recovery Boots will be free from defects in materials and workmanship under normal use and maintenance during the warranty period.
3. What Is Not Covered:
-Damage from Misuse: This warranty does not cover any damage resulting from misuse, abuse, accidents, unauthorised repairs, or modifications.
-Normal Wear and Tear: Normal wear and tear, including cosmetic damage such as scratches or scuffs, is not covered under this warranty.
Warranty Claim Process
1. Contact Customer Support: If you believe your RAD Recovery Boots are experiencing issues covered by this warranty, please contact our customer support team via email at info@radrecentre.com.au or by phone at (61) 428 109 400.
2. Provide Information: To process your warranty claim, we will require the following information:
-Proof of purchase (receipt or invoice) indicating the purchase date.
-A description of the issue or defect.
-Clear photos or videos showing the issue or defect.
3. Evaluation: Our customer support team will evaluate your claim promptly to determine if it is covered by the warranty.
4. Resolution: If your claim is approved, we will provide one of the following remedies at our discretion:
-Repair of the RAD Recovery Boots.
-Replacement of the RAD Recovery Boots with an identical or equivalent model.
-A refund of the original purchase price.
General Terms and Conditions
1. Transferability: This warranty is valid only for the original purchaser and is not transferable.
2. Regional Variances: Some regions may have additional or different warranty terms and conditions as required by local laws. Please contact our customer support team for information specific to your region.
3. Modification of Terms: RAD Recovery reserves the right to modify or update the terms of this warranty policy at any time. Any changes will be posted on our website and will apply to products purchased after the effective date of the change.
4. Additional Rights: This warranty does not affect any statutory rights you may have under applicable consumer protection laws.
5. Contact Us: If you have any questions or need further clarification about our warranty policy, please don't hesitate to contact us via email at info@radrecentre.com.au or by phone at (61) 428 109 400.
Thank you for choosing RAD Recovery Boots. We are committed to ensuring that your recovery experience is exceptional, and we stand behind the quality and durability of our products with this 12-Month Warranty.
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